A friendly phone representative; programs and services that customers really want; speedy problem resolution – directives such as these impact customer loyalty and put your organization in a prime position to influence customer behavior, translating into a profound and lasting impact on your bottom line.

But delivering truly great service requires a change in company culture – a mindset and set of processes that are implemented and refined over time. Even customer service champions continually look for innovative ways to tackle customer service challenges.

So, what do award-winning utility companies do to achieve excellence in customer service? Where have they stumbled, and what have they done to make improvements? How can you garner learnings from their experiences to improve customer service within your own organization?

Attend Chartwell’s 11th annual EMACS 2008 - The Customer Experience Conference to find answers to these questions and more through best practice case studies, discussion panels, interactive roundtable dialogue and one-to-one conversations with industry peers, and leading product and service suppliers.

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Interested in participating in EMACS 2008? Potential attendees, please browse our site to learn more.

For information about sponsorships and exhibiting, contact Kristy Dickens, Director of Business Development, at (404) 237-9099, ext. 25 or kdickens@chartwellinc.com.

For speaking opportunities and general information, contact Allison Herdic, Conference Producer, at aherdic@chartwellinc.com.