About EMACS

FOCUS

EMACS is designed to help utilities improve their customer experience management and includes presentations from top speakers on topics including:

• Customer service management and technologies
• Billing and payment
• Energy efficiency and demand response
• Smart Grid customer applications
• Marketing programs
• Emerging customer contact channels
• Customer satisfaction and research

FORMAT
The EMACS format promotes maximum information exchange through:

• Case study presentations featuring best practices and strategic business initiatives
• Presentations from Best Practice Award winners
• Executive panel discussion
• Exhibit hall showcasing all things related to enhancing the customer experience
• Strategic networking events
• Best of EMACS closing session that brings you up-to-speed on presentations you missed

EMACS also offers several opportunities to talk one-on-one with stakeholders from some of North America’s most successful utility marketing and customer service initiatives including:

• Sponsored networking events
• Regular exhibit hall hours
• Chartwell’s The Taste of EMACS evening event

WHY EMACS?
For 14 years Chartwell’s EMACS – The Customer Experience Conference has been recognized for delivering quality presentations – in utility industry customer service and marketing – and strategic contacts. 
You should consider attending EMACS if you could benefit from any of these key takeaways:

• Increase your utility’s customer satisfaction by using preferred communication channels
• Identify opportunities to improve customer contact via emerging technologies
• Master the proliferation and complexity of social and mobile customer interaction
• Offer dynamic, appealing and well-branded programs and services
• Create opportunities for customer behavioral change by providing timely energy usage information
• Learn new ways to reach and engage customers with convenient billing and payment options

WHO SHOULD ATTEND?
EMACS content is designed to directly enhance the career development of utility professionals responsible for:

• Billing and payment
• Customer contact
• Customer service technologies
• Energy products, services and programs
• Industry research and benchmarking
• Marketing and communications
• Smart Grid-enabled programs and services

REGISTER