Chartwell's 2012 Best Practices Awards for Utility Marketing and Customer Service

The original awards of their kind for utilities, Chartwell’s Best Practices Awards recognize excellence among electric and/or gas utilities with respect to projects, programs and/or service initiatives.

Chartwell honors two utilities for their initiatives aimed at improving the customer experience, communications and/or awareness.

The 2012 Chartwell Best Practices Award for Marketing and the 2012 Chartwell Best Practice Award for Customer Service will be awarded during EMACS – The Customer Experience Conference, held Oct. 9-12 in San Diego.

Winners will receive the honor of presenting on their award-winning program during the conference. Other top-entries will be recognized as runners-up.

Questions? Contact Scott Johnson or 404-237-9099 x26.

Xcel Energy: 2011 Best Practices Award Winner for Marketing

Pictured below: Stacy Ingram (center) from Xcel Energy accepts the Marketing award at the EMACS awards ceremony with representatives from Vladimir Jones. 

• 2010 PECO Energy
• 2009 Ameren Illinois/Arizona Public Service (tie)
• 2008 Progress Energy
• 2007 PECO Energy
• 2006 Kansas City Power & Light
• 2005* BC Hydro
• 2004* Sacramento Municipal Utility District

Arizona Public Service: 2011 Best Practices Award Winner for Customer Service

Pictured below from left to right: Kimarie Aycock, Donald Case and Denise Hutchinson.

Previous Customer Service Award Winners, 2004-2010 include:

• 2010 – DTE Energy
• 2009 – Arizona Public Service
• 2008 – Salt River Project
• 2007 – LCEC
• 2006 – We Energies
• 2005* – Otter Tail Power
• 2004* – Duko Power

*Awards presented in conjunction with Electric Light & Power magazine.