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 Deliver an Award-Winning Customer Experience!
Chartwell’s 2008 Best Practices Awards for Marketing and Customer Service
*Award Winners will be announced Monday, October 13 at EMACS 2008*
Chartwell's Best Practices Awards recognize excellence among electric and/or gas utilities with respect to projects, programs and/or service initiatives. Chartwell will honor two utilities' initiatives aimed at improving the customer experience, communications and/or awareness during EMACS 2008, The Customer Experience Conference, held Oct. 13-15 in Austin, TX. One deserving utility will receive the 2008 Chartwell Best Practices Award for Marketing, and the other will be recognized with the 2008 Chartwell Best Practices Award for Customer Service. The awards ceremony is part of EMACS 2008 kickoff session on Oct. 13. Winners also will be asked to make a presentation of their award-winning program at a later point in the conference.
Entries in the Marketing Award category exemplify programs, products or services, or communications campaigns aimed at improving utility image and awareness, promoting products and services, or other efforts to promote customer-facing initiatives, or communicating with customers. Entries will be judged on the following criteria:
- Innovation and originality,
- Implementation and execution,
- Appeal or attractiveness of campaign or program materials, and
- Effectiveness - measured results in some or all of the above-noted areas.
Customer Service Award entries demonstrate programs or initiatives in the areas of customer satisfaction improvement, billing and payment, call center and customer contact, Web-based customer services, customer service improvements in the field, or other utility customer service improvement initiatives. Entries will be judged on the following criteria:
- Improved service through innovation and/or technology,
- Quality of the effort,
- Operational efficiency, and
- Measured results in customer satisfaction, efficiency gains or savings.
| Past Award Winners recognized during the EMACS Conference include: |
Marketing Award
2007 – PECO Energy
2006 – Kansas City Power & Light
2005* – BC Hydro
2004* – Sacramento Municipal Utility District
Customer Service Award
2007 – LCEC
2006 – We Energies
2005* – Otter Tail Power
2004* – Duke Power
*Awards presented in conjunction with Electric Light & Power magazine.
For more information, contact Dennis Smith at dsmith@chartwellinc.com or 404-237-9099 Ext. 31.
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