Optimize Your Customers' Experience

There are many opportunities to learn, swap ideas and find solutions to challenges. The value of these idea exchanges can have a significant impact on your business segment.

Sean Vanslyke, Ameren Illinois Utilities  

Share in the collective wisdom of the utility industry at EMACS 2009 – The Customer Experience Conference, Oct. 12-14 in Atlanta, Ga.

The focus of this year’s conference, Optimizing the Customer Experience: New Challenges, New Needs, New Solutions, will provide insight into not just surviving, but truly thriving in lean times.

Hear from utilities that have vigilantly evaluated their customer service and marketing offerings against the backdrop of today’s challenging business climate to find answers to these questions and more:

• How can existing strategies, processes and technologies be leveraged in new ways?
• What are the best ways to attract customers to the Web, IVR and other self-service options?
• Which new solutions will maximize the customer experience while providing your utility with a solid ROI?
• What can your utility do to thrive, not just survive, in lean times?
• What are effective outreach methods for reaching low-income customers?
• What can you do to ensure employee satisfaction?
• How can your utility engage customers in energy-saving programs and other services?
• What are your customers really saying, and how can you leverage their feedback?

The content-rich, three-day program is built on Chartwell’s research into the newest and most innovative customer-facing programs and strategies in the industry. This is why EMACS often showcases the best case study presentations well before other conferences.

If you’ve never attended, come see what EMACS is all about; if you’re a repeat attendee, we look forward to seeing you again in Atlanta.

CLICK HERE and sign up to receive a notification when registration opens along with the first release of the agenda.