Aclara represents the industry’s leading Intelligent Infrastructure™ technologies for providing device networking, data-value management, and customer communications to water, gas, and electric utilities globally. Over 500 utilities in nine countries rely on proven Aclara solutions to connect with their customers. Aclara is part of the Utility Solutions Group of ESCO Technologies Inc. (NYSE: ESE), St. Louis. Create Your Intelligent Infrastructure™ www.Aclara.com.

Through relationships with major utilities, Allconnect has assisted millions of consumers in saving money on essential home services, including satellite TV, cable TV, Internet, phone, and home security systems. The company offers a convenient, simple and objective one-stop source for comparing service plans and pricing, when customers are transferring or establishing household services and want to ensure they are on the best plan for their budget.

Allconnect educates, engages and satisfies utility customers by developing customized solutions to meet partner business goals of increasing customer satisfaction, improving employee morale, providing an additional revenue stream and increasing adoption of initiatives, such as demand response products, energy efficiency programs and green energy initiatives.

Founded in 1998, Allconnect is headquartered in Atlanta, Georgia, with Sales & Customer Care Centers in Atlanta; Lexington, Kentucky; and St. George, Utah. For more information, visit Allconnect.com or follow them on Twitter and Facebook. Contact Dwight Scruggs at 404-260-2316 or partners@allconnect.com.

Metrix Matrix is proud to be a Silver Sponsor as well as the Official Survey Sponsor of this year's event. 

We encourage you to provide feedback during and after this event using the in-session and post-conference surveys we are providing for EMACS 2012.

       Why do successful utilities depend on Metrix Matrix to improve their customers' experience?

• Metrix Matrix is a leader in multi-channel Satisfaction and Loyalty monitoring, measuring and reporting in the utility sector.
• Our Customizable Online Reporting Engine (CORE) provides utility service professionals immediate qualitative and quantitative feedback.
• Real-time Alerts provide early warning allowing problems to be addressed before they become major concerns. 
• Our Key Driver/Impact Analysis is integral to establishing customer-focused action plans and prioritized budgets.

iFactor Consulting develops software products and provides premier consulting services to the utility industry. Our outage communications product suite is opening up both web and mobile channels to utility customers channels. This product suite includes Storm Center, the industry leading product for online and mobile outage status communications, which uses interactive Microsoft Bing maps. The suite also includes Notifi for proactive and interactive customer communications using 2-way texts, email, and voice calls, and EnergySuite for full customer service engagement on Smartphones.  We also offer a complete solution for outdoor light trouble management, www.StreetLightOutages.com. This product allows utilities and other organizations to use an interactive map embedded on their website for users to easily locate and report problems with outdoor lights as well as providing tools to manage these reports. 

iFactor’s products are changing the way utilities think about customer interaction and data sharing from internal systems such as Outage Management and Customer Information.  By opening up access to this data through Internet and Intranet applications, utilities can improve customer satisfaction, reduce costs, and meet regulatory demands. Building these solutions on proven products provides a low risk, rapid path to improving the customer relationship.

The Aclara® brand represents the industry’s leading Intelligent Infrastructure™ technologies for providing device networking, data-management, and customer communications to electric, water, and gas utilities globally.  Over 500 utilities in nine countries rely on proven Aclara solutions to connect with their customers.  Aclara is part of the Utility Solutions Group of ESCO Technologies Inc. (NYSE: ESE), St. Louis.  Create Your Intelligent Infrastructure™ www.Aclara.com

Through relationships with major utilities, Allconnect has assisted millions of consumers in saving money on essential home services, including satellite TV, cable TV, Internet, phone, and home security systems. The company offers a convenient, simple and objective one-stop source for comparing service plans and pricing, when customers are transferring or establishing household services and want to ensure they are on the best plan for their budget.

Allconnect educates, engages and satisfies utility customers by developing customized solutions to meet partner business goals of increasing customer satisfaction, improving employee morale, providing an additional revenue stream and increasing adoption of initiatives, such as demand response products, energy efficiency programs and green energy initiatives.

Founded in 1998, Allconnect is headquartered in Atlanta, Georgia, with Sales & Customer Care Centers in Atlanta; Lexington, Kentucky; and St. George, Utah. For more information, visit Allconnect.com or follow them on Twitter and Facebook. Contact Dwight Scruggs at 404-260-2316 or partners@allconnect.com.

For over 100 years, Allison Payment Systems has been providing quality services and products to customers all over the United States. APS provides flexible print and mail services, as well as highly advanced electronic communications tools that will improve your customer contact. At APS we know how much being hyper-responsive can mean to our customers. That is why we have developed a solution for the utility industry that allows quick and easy access to critical information, modification and approval of statements and digital presentment to reduce expenses. We strive to provide our customers millions in hard dollar cost savings.

Choose APS for your high volume billing and electronic delivery needs!

APOGEE Interactive is the leading provider of Web applications to over 500 utilities nationwide. Serving the industry since 1993, the firm has pushed the envelope of what is possible in facilitating communication between utilities and customers.  Our RESNET® accredited energy-use analysis software provides superior analytics in engaging Web formats that help improve your customer care metrics. From online and onsite energy audits to targeted bill analyzers, APOGEE’s solutions deliver accurate energy analysis and satisfying customer experiences.

The company also provides bill disaggregation programs with intelligent scripting to assist CSR’s in handling high bill calls more efficiently, interval meter data presentment, online learning and load management platforms.

Energy leaders who use Apogee tools include Southern Company, FPL, Entergy, SMUD, Puget Sound Energy, Jackson EMC, NOVEC, American Electric Power, NSTAR, PSEG, BGE, Tennessee Valley Authority and many more.

Bellomy Research is a national full service marketing research firm with over 35 years of experience and over 20 years addressing the needs of utility companies. Our goal is to:

• Understand your specific business issues and research needs;
• Deliver data-driven insights and actionable findings;
• Provide the best possible service, timeliness, quality and overall value.

• Data collection among residential, commercial, and industrial customers; employees; and a variety of business-to-business populations utilizing online survey tools and our 300 station CATI contact center
• Customer and Employee Loyalty and Satisfaction programs
• Transaction, Perception and Saturation studies
• Product and Concept Testing including smart meter and other energy efficiency concepts
• Ad Effectiveness; Message Testing
• Optimization and Choice Modeling

BillingTree - Fully Integrated, On-Demand Payment Solutions for the Utility Industry The proven leader in on-demand payment processing, BillingTree simplifies the billing and receivables process.  By delivering the most innovative technology and making it as easy and inexpensive as possible to accept payments, BillingTree is revolutionizing the payment landscape.  www.mybillingtree.com

Cross Country Home Services, Inc. headquartered in Fort Lauderdale, Florida, is a leader in adding value to utility customer relationships through leading home services. The company is focused on operational excellence – from client support, service network management and marketing, to customer service operations and brand stewardship. For more information, visit www.cchs.com or contact Fred Krochmal at 954-845-2463 / fkrochmal@cchs.com

CSG International

Detectent is the leading provider of cutting edge Customer Intelligence Solutions that maximize the value of AMI and traditional metering systems and help North American utilities drive higher customer satisfaction, greater revenue and more effective customer programs. Our solutions help utilities better understand their customer’s energy end-usage points, ensure accurate billing, curtail theft and maximize customer program participation and benefit. Detectent’s offerings are scalable to any size of utility and apply to electricity, gas and water services for residential, commercial and industrial customers.

Contact Name: Wayne Willis | Phone: 760-233-4030 ext 150 | E-mail: sales@detectent.com | Website: www.detectent.com

DST Output prints, mails and electronically delivers utility bills and customer communications. Our solutions help build satisfaction, reduce calls to call centers, and accelerate the meter-to-cash cycle. Sending over 3 billion communications throughout the U.S., Canada and the U.K. last year, we are one of the largest U.S. First-ClassT mailers.

For over 30 years, FGI Research has been a trusted provider of marketing research solutions to the world's best companies and brands. FGI is a leading provider of custom online panels, communities, and full service research. Our custom panel leadership is based on a simple formula: build great custom panels, flawlessly manage the details, and help our clients execute panel-based research they can trust. FGI offers online communities, online and in-person focus groups, and social media mining solutions. Typical projects include concept and product tests, customer satisfaction, custom segmentation, and awareness and usage studies. FGI also provides high quality data collection services, owns a large consumer online panel (SmartPanel), and operates a 90 seat telephone center. Visit us at www.fgiresearch.com, or call Andy Smith at 919-932-8805 for more information.

iFactor Consulting develops software products and provides premier consulting services to the utility industry. Our outage communications product suite is opening up both web and mobile channels to utility customers channels. This product suite includes Storm Center, the industry leading product for online and mobile outage status communications, which uses interactive Microsoft Bing maps. The suite also includes Notifi for proactive and interactive customer communications using 2-way texts, email, and voice calls, and EnergySuite for full customer service engagement on Smartphones.  We also offer a complete solution for outdoor light trouble management, www.StreetLightOutages.com. This product allows utilities and other organizations to use an interactive map embedded on their website for users to easily locate and report problems with outdoor lights as well as providing tools to manage these reports. 

iFactor’s products are changing the way utilities think about customer interaction and data sharing from internal systems such as Outage Management and Customer Information.  By opening up access to this data through Internet and Intranet applications, utilities can improve customer satisfaction, reduce costs, and meet regulatory demands. Building these solutions on proven products provides a low risk, rapid path to improving the customer relationship.

Intelliresponse

KUBRA provides customer interaction management solutions to some of the largest utility organizations across North America. Our portfolio of integrated multi-channel outsource solutions’ include document print and mailing, e-billing and self-service, document management, and payment solutions.

Questline works solely with energy utilities to develop tailored communications strategies and interactive online tools that maximize customer satisfaction and engagement. Our specialized software applications and communications campaigns have built a proven partnership with energy utilities over the past 20 years. Whether you need to improve your email marketing strategy or want to provide your customers energy calculators and an online energy savings tool that integrates your incentives and programs, Questline can help. Visit us online at www.questline.com and follow us on Facebook and Twitter to join the conversation.

Quickly receive and send high volumes of information to the right people at the right time, using most any communication device, with Utility Communication Solutions from TFCC. Utility Communication Solutions use technology to connect utilities with their customer - how and where customers choose - through inbound and outbound calls, mobile, text, email and more. It's an integrated suite of wide-ranging customer communication solutions, from high-volume call answering and proactive customer communications, to virtual call centers, collections and field service management. The results are faster, more efficient communication, improved customer satisfaction, increased operational efficiency, fewer inbound calls and lower costs.

Western Union Payments® partners with the country’s largest billers to provide customized presentment and payment strategies that deliver real value by containing costs, driving customer satisfaction, and improving cash flow. We offer comprehensive electronic and walk-in payment solutions, innovative mobile tools, and proven digital communication programs, all of which are based on free consultation and analysis services that provide our clients with genuine insight. In 2010 we processed more than 405 million transactions through a full complement of electronic and walk-in channels and payment types, and we continue to develop innovative, industry-leading solutions that meet the needs of our biller partners.

Western Union® Payments is committed to helping billers create the most value from their payments strategy by partnering to give your customers convenient, cutting edge ways to pay. From presentment to payment, our services offer billing cycle solutions that can help you to meet efficiency, cost reduction and customer satisfaction goals.